General Questions
Q1. Is it legal to buy adult products in India?
Yes, purchasing for personal and private use is not restricted. We sell products only for discreet, private use.
Q2. What is the minimum age to order?
You must be 18 years or older to purchase from ThePleazureNest.
Q3. Are the products safe to use?
Yes. All our products are made from body-safe, tested materials. Please follow usage instructions provided.
Q4. How do I choose the right product for me?
You can read detailed product descriptions or contact our support team for guidance.
Orders & Payment
Q5. What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD).
Q6. Will my bank/UPI statement show product details?
No. Your statement will display a neutral business name (e.g., XYZ Pvt. Ltd.), never product names.
Q7. Can I cancel my order after placing it?
Yes, cancellations are possible before the order is shipped. Once shipped, cancellations are not allowed.
Q8. How do I track my order?
After dispatch, you will receive a tracking link on SMS/Email/WhatsApp.
Shipping & Delivery
Q9. How discreet is the packaging?
We use plain, unbranded packaging. No one can identify the contents.
Q10. How long does delivery take?
Orders are dispatched in 24–48 hours and usually delivered in 3–7 business days.
Q11. Do you ship all over India?
Yes, we deliver across India. Some remote PIN codes may have limited COD options.
Q12. Can I schedule delivery at a specific time?
Currently, exact time-slot delivery is not available. Standard courier timings apply.
Returns & Refunds
Q13. Do you accept returns?
Due to hygiene reasons, returns are allowed only for damaged or defective products.
Q14. How do I report a damaged product?
Contact us within 48 hours of delivery with photos. We’ll arrange a replacement/refund.
Q15. How long do refunds take?
Refunds are processed within 7–10 working days after approval.
Products & Usage
Q16. Are batteries included with the products?
Most products do not come with batteries due to shipping restrictions. Please check the product description.
Q17. How do I clean and maintain my product?
Use mild soap and warm water, or a toy cleaner. Store in a cool, dry place.
Q18. Are lubricants safe to use with all toys?
Yes, but always check the product description. Silicone toys should be used with water-based lubricants.
Q19. Do you sell only original products?
Yes. All products are 100% genuine and quality-checked before shipping.
Q20. What if I need help choosing or using a product?
You can email us at support@thepleazurenest.com or message us on WhatsApp for guidance.